• View answers to the most frequently asked questions.

  • About F&C

    Is F&C re-branding to BMO Global Asset Management?

    The F&C Investment Trust business is not re-branding to BMO Global Asset Managementand neither are our Investment Trust saving scheme products.

    However, F&C ’s institutional, intermediated retail and wholesale business will be re-branding to BMO Global Asset Management in July 2015.

    Who is BMO Global Asset Management?

    BMO Global Asset Management is a worldwide investment manager with extensive expertise across a wide range of asset classes, and with a strong track record in delivering tailored solutions. BMO Financial Group is one of North’s America’s largest financial institutions. It was founded in 1817 as the Bank of Montreal.

    How do I make a complaint?

    If for any reason, we have fallen short of your expectations, please give us the opportunity to put it right. For details on how to contact us with a complaint, please see our complaints page.

    My F&C investment trust account

    My personal details have changed (e.g. change of name due to marriage). How can I let you know my new details?

    Please write to us with your new details and sign the letter with both your old and new signatures.

    You will also need to enclose documentary evidence of the change – for example your marriage certificate. Any documents should be copies certified on each page. This means that a copy is madeby a professional (e.g. lawyer, bank, financial adviser, postmaster) who then signs the form and certifies that they have seen the original. Please note that we cannot accept photocopies that you have made yourself.

    We will then write to you to confirm that the changes have been made and return the documentation to you. You will normally receive this within ten working days of sending your request.

    I’ve received a suspicious email or text message. What do I do?

    You have received an email or a text message that seems to be from a company you know well, like F&C Investments. It’s urging you to act and asking for personal information. It might claim there is something wrong with your account or that your details need to be updated.

    Fraudsters use a scam called phishing for email, and smishing for texts. They copy emails and texts from real companies to try to steal your data or send your computer or phone a virus.

    Below we share some ways to help protect yourself, and recognise a scam email or text message.

    Is the email/ text asking you for financial and personal info?

    Fraudsters pretend to be companies who you may have relationships with such as F&C Investments: be wary even if you think you recognise the sender. Genuine companies never ask for financial details in an email/ text. Don’t reply, and don’t click on any links or attachments.

    Do you know who really sent the email/ text?

    If in doubt, phone the company on a trusted number or visit their website by typing their web address directly into the address bar. Don't click on a link or copy and paste from the email/ text itself. 

    Is the email/ text trying to scare you into action?

    Emails/ texts from reputable companies should sound reasonable and calm. Fraudulent messages often contain threats of account suspension or immediate risk of fraud. If you’re not sure about an email or text you have received purporting to be from F&C, you can always phone us on 0345 601 3312.

    How to tell a suspicious email/ text from a real one

    • We never ask you to confirm personal or financial information in an email/ text.
    • Scam emails/ texts often look strange, with a messy layout and spelling mistakes.
    • Our email addresses always end with fandc.com or bmogam.com. All genuine emails come from fandc.com or bmogam.com.
    • We never ask you to carry out a test payment online or transfer money.  

     

    My address has changed. How can I let you know my new details?

    If you are the only account holder you can notify us of your new address by phone on 0845 600 3030 or by using our online account management service, if you have registered.

    Alternatively, you can send us a written instruction to: F&C Management Ltd, PO Box 11114, Chelmsford, CM99 2DG.

    If your account is held by more than one person, then any notification of address change must be in writing to the address above and signed by all account holders who are changing their address.

    Please note that, for your security, we are unable to accept address changes by e-mail.

    How do I make a top-up payment into my account?

    You can do this either through our online service (dependant on account type – please see the Q&A section specific to your account type to see if this is available) using a debit card or by sending us a cheque in the post. If posting a cheque please also complete the relevant Top-Up Form and send this along with your cheque.

    Your money is invested on the next available dealing day after receipt of your payment (subject to online dealing cut-off times).

    Where can I find a value of my account?

    You can view the value of your account through our online service at any time (dependant on account type – please see the Q&A section specific to your account type to see if this is available), we also quote the share prices of all our trusts on our website. Alternatively, you can call us and we can confirm this information to you by phone.

    How can I sell shares?

    You can send a letter to us or use our online account management service to send us your instruction (please note that joint investors or accounts registered under company names cannotdo this online). If you are sending us instructions by letter or fax, please remember to include your account number. Alternatively, you can download a Sale of Shares form from our website or obtain a copy from the Investor Services Team, and fill in the form and return to us.

    We will acknowledge receipt of your request in writing and your shares will be sold on the next dealing day after we receive your instructions (this is usually the next business day).

    You will normally receive a cheque to your home address within eight business days (if you fax your instruction, we'll sell on the next dealing day but for security, we will require the original request to be sent to us before we can send the proceeds to you).

    If you would prefer the proceeds to be paid directly into your UK bank/building society account, you must provide proof of your bank details at the time you request the sale. Please note that you cannot withdraw sales proceeds from either a CTF or JISA account.

    Can I change the trust(s) that I am invested in?

    Yes, you can switch your investment between trusts at any time. If you’ve registered for our online service and are the only account holder you can make the change yourself online. Alternatively you can send us a letter with instructions of the shares to be sold and the trust(s) that you would like to re-invest the proceeds into. If you are providing us instructions by letter, please remember to include your account number. You can also use the Change of Investment Instructions form on our website or obtain a copy from our Investor Services Team.

    A summary of the available funds, their objectives and recent performance can be found in our Investment Trust guide. You can also find fund details and performance details in the investment trust section of our website. We’re not able to recommend a trust for you so if you are unsure, you should speak to a professional financial adviser.

     We will acknowledge receipt of your request in writing. We will then carry out the sale, and purchase of the new shares, on the next dealing day (this is usually the next business day). We will then write to you with details of the transactions and your new holdings – you will normally receive this within ten working days of your original request.

    How do I pay the annual management charge on my account?

    We will deduct the charge firstly from any uninvested cash held on your account, then sell shares. If you'd prefer, you could set up to pay the annual management charge by direct debit. Setting up a direct debit is easy - simply complete the relevant form and return it to us.

    - If you have an existing direct debit, complete the 'Instruction to pay account charges using an existing direct debit' form. Using this, you can amend your existing direct debit to include the annual management charge.

    - If you do not have an existing direct debit, complete the 'Instruction to pay account charges using a new direct debit' form.

    Alternatively, if you're registered for online access, you can log into your account and manage your direct debits under the 'my details' heading.

    How do I change my direct debit amount?

    If the account is held in your name and the direct debit is paid from a bank account in your own name, you can change your direct debit amount by logging on to your account on our online account management service. Alternatively, you can call us on 0845 600 3030 to change your direct debit amount.

    You can also send us a written instruction either by letter or using the Top-Up form, signed by all of the bank account holders and the F&C account holders. If you cannot download a Top-up form, you can request a copy by contacting our team on 0845 600 3030. We will confirm the changes in writing to you, and you will normally receive this within ten working days of sending your request. Please note that, for security, we are unable to accept direct debit changes by e-mail.

    How do I set up a new direct debit mandate?

    If the account is in your own name and the direct debit is coming from a bank account in your own name, you can set up a new direct debit mandate using our online account management service.

    Alternatively, you can send a completed mandate by post. You can use the Top-up form which can be downloaded from this website or obtain a copy from our Investor Services Team. You should send this to F&C Management Ltd, PO Box 11114, Chelmsford, CM99 2DG, along with proof of your bank/building society details.

    You will need to allow at least 14 days for the mandate to be sent to you and then set up by your bank. You are welcome to send a cheque for any missed payments. This cheque (which can double up as proof of your account details) should be made payable to F&C Management Limited.

    We will confirm the details of the new direct debit in writing to you. You will normally receive this within ten working days of sending your request.

    Please note that, for security, we are unable to accept direct debit changes by email.

    Can I receive income from my investment(s)?

    We automatically use any dividends received from your investments to purchase more shares.

    For accounts other than a CTF or JISA, if you would prefer the dividends to be paid into your bank account, we can arrange this for you.

    The frequency of the payments will depend on the trusts that you are invested in. Income is paid within four days of receipt of the dividend if it is paid directly into your bank account, this could be slightly longer for cheque payments.

    If you would like to have future income payments paid into your bank account, please complete the Dividend Mandate form which you can download from this website or obtain a copy from our Investor Services Team. You should send this, along with proof of your bank/building society details, to the address shown below.

    We will confirm your request in writing to you. You will normally receive this within ten working days of sending your request.

    What proof of bank/ building society details can you accept?

    The proof needs to be pre-printed by your bank and show:

    • Your sort code
    • Your account number
    • The name of the accountholder(s)

    This is normally a pre-printed pay-in slip (which is usually found in the back of your cheque book but may be provided by your bank/building society separately) or cancelled cheques (i.e. a blank cheque that you have scored through so that it cannot be used). A cancelled cheque is sometimes referred to as a spoilt cheque or a voided cheque.

    How can I notify you of the death of an account holder?

    The first stage is for the person dealing with the estate of the deceased to send us written notification of the death. This should include their own contact details as well as the death certificate for the deceased and details of all accounts that are held with F&C.

    We will then note the death on our records. For accounts held in joint names, the account will automatically pass into the name(s) of the other account holder(s).

    For accounts held in the sole name of the deceased, we will send back the probate value of the account (this gives the value at the date of death which can be used to apply for Grant of Probate), details of the options available and what the next steps are.

    I don’t have a financial adviser – can you send someone out to advise me?

    We do not have a team who are able to advise individuals on trusts or products to invest in. However, Independent Financial Advisers are able to recommend our funds and products.

    If you don’t know an adviser, then getting a recommendation from friends or family can be a useful starting point. Alternatively, an organisation called IFA Promotions can provide you with details of advisers in your local area. You can obtain this information from their website www.unbiased.co.uk.

    Individual Savings Account (ISA)

    How much can I invest within an ISA this year?

    The total allowed for the 2016/17 tax year into a stocks and shares ISA is £15,240. If you also have a Cash ISA within the same tax year the total you can invest reduces pound for pound by the amount you have paid into your Cash ISA. If you would like confirmation of how much you have paid to your F&C ISA this tax year you can check your account via our on-line service or call us and we can confirm this to you.

    How can I transfer an ISA I hold elsewhere to my F&C ISA?

    Simply complete and return our ISA transfer form and we will arrange the transfer for you. The process can take up to 30 days from when we receive your completed form and will be completed in cash.

    How can I transfer my ISA to another provider?

    If you wish to transfer your ISA to another provider you should contact your new provider who will provide you with the relevant form to complete. They will then contact us to arrange the transfer. When we receive the transfer request we will collect our transfer charge along with any pro-rata management fees due and either transfer the shares or sell the shares and transfer the proceeds to your new ISA plan manager as instructed.

    I am invested in an ISA, how can I change the ownership of the shares within my account to another person?

    It is not possible to change the ownership of shares that are held within an ISA without losing your ISA status. If you would like to do this please phone us and we can discuss your options.

    Who can make contributions to my ISA?

    Payments are normally made from the ISA account holder. We can accept payments from third parties however we will require a letter, signed by them and sent along with the payment, that confirms that the money is being irrevocably gifted to the ISA account holder. We may also be required to verify the identity of the payer (for example, a certified copy of their current passport or driving licence for identity and a copy of a bank statement or utility bill as proof of address). If someone else is planning to make a payment into your ISA you may want to contact our Investor Services team in advance of the payment being sent to check if anything further will be required.

    Can I transfer proceeds from my Private Investor Plan into an ISA?

    Yes, you can do this by simply completing our Private Investor Plan (PIP) transfer of sale proceeds to
    ISA form. This will mean your shares will be sold and the proceeds used to buy shares within an ISA
    account in your name.

    Junior Individual Savings Account (Junior ISA)

    Can my child have one?

    All children born before September 2002 and from 3 January 2011 are eligible for a Junior ISA. If your child has a Child Trust Fund (CTF), you can also now transfer this to a Junior ISA.

    My child has a Child Trust Fund (CTF), can they also have a Junior ISA?

    No, if a child already has a CTF they cannot also have a Junior ISA. You can however, transfer a CTF into a Junior ISA.

    How much can I contribute?

    The maximum that can be invested annually in the 2016/17 tax year is £4,080 and you can invest from as little as £30 a month.

    Who can make contributions into the Junior ISA?

    Grandparents, godparents, friends and relatives can all contribute to your child’s Junior ISA.

    Can I make withdrawals from the Junior ISA?

    No, funds in the Junior ISA cannot be withdrawn until the child reaches 18.

    Child Trust Funds (CTF)

    Can my child have one?

    All children living in the UK and born between 1 September 2002 and 4 January 2011 are entitled to a Child Trust Fund.

    How much does the Government put in?

    The Government are no longer issuing Child Trust Fund vouchers but have issued vouchers up to £250 to initiate Child Trust Fund accounts in the past and may also have made additional payments depending on your circumstances.

    How much can I contribute?

    The maximum that can be invested annually in the 2016/17 tax year is £4,080 and you can invest from as little as £10 a month for the Stakeholder version and from £25 for the Shares version.

    Can I have access to the money?

    No, any money in your child’s Child Trust Fund (whether a Government contribution or a contribution from your, family members or friends) belongs to your child and will be locked in until they turn 18. At this point your child can choose what to do with the Child Trust Fund.

    Do I have control over the money?

    Until your child reaches 16 you can choose the type of investments held in the Child Trust Fund. From 16, to help your child develop a more thorough understanding of how savings work, they can control the investment decisions should they wish – though they cannot make any withdrawals until they reach 18.

    Are there any restrictions on how the money can be spent?

    No. When your child turns 18, they will have full access to the money to put towards a car, house or university fees, or to spend however they wish. Alternatively, they can leave the money invested until a later date, though the account will stop being a Child Trust Fund on your child’s 18th Birthday.

    How is the CTF taxed?

    Neither you nor your child will pay any income or Capital Gains Tax in the Child Trust Fund, so your child can make more of the money saved.

  • Registering for the online service?

    Guide to logging on to the online system for the first time.

    User guide

  • New customers

    Call us on:
    0800 136 420

    Lines open 8.30am to 5.30pm weekdays, calls may be recorded or monitored for training and quality purposes.


  • Existing customers

    United Kingdom - call us on:
    0345 600 3030

    Overseas - call us on:
    +44 1268 447 407

    Lines open 9am to 5pm weekdays, calls may be recorded or monitored for training and quality purposes.


    F&C Management Ltd.

    PO Box 11114
    Chelmsford
    Essex
    CM99 2DG
    United Kingdom

Past performance is not a guide to future results. The value of investments can go down as well as up.

Information in this section of the Website is directed solely at persons who are located in the UK and can be categorised as retail clients. Nothing on this website is, or is intended to be, an offer, advice, or an invitation, to buy or sell any investments. Please read our full terms and conditions before proceeding further with any investment product referred to on this website. This website is not suitable for everyone, and if you are at all unsure whether an investment product referenced on this website will meet your individual needs, please seek advice before proceeding further with such product.

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